Shipping policy

1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund the total amount using the original method of payment.
2. Shipping Destinations
We provide international shipping to a wide range of global destinations, including:
Germany & European Union: Full coverage across all EU member states.
Europe (Non-EU): Including Norway, United Kingdom, and Switzerland.
North America: United States and Canada.
Global Shipping: We ship to many other countries across the Middle East, Asia, and Africa.
3. Delivery Time
Processing Time: Orders are typically processed and dispatched within 1-3 business days.
Germany: Estimated delivery is 3-5 business days.
EU, Norway, UK, and Switzerland: Estimated delivery is usually between 5 to 12 business days.
Outside Europe & International: Delivery to destinations outside the European Union (such as USA, Canada, etc.) may take up to 28 business days depending on customs and local logistics.
4. Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order and the destination.
5. Customs, Duties, and Taxes
Prinseska is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damaged Items in Transport
If your package arrives damaged, please contact us immediately via our Live Chat or Contact Form so we can assist you.
7. Contact Information
WhatsApp: +49 15566314002
Support: Live Chat or Contact Form on our website.